LuccaTravels has reopened for business effective June 3, 2020 according to local and national COVID-19 procedures.
We take the COVID-19 pandemic very seriously and are committed to meeting or exceeding all WHO, CDC, and ISS requirements and best practices for minimizing transmission. We strive to make every effort to ensure that our apartments are completely sanitized for each guest who visits. To this end, we are following these procedures:
- Minimum 48-hour (typically 72+ hr) downtime between guest visits
- Temperature screening of cleaning staff prior to entering apartments
- Contactless self check-in on request
- Complete sanitization of all surfaces using ISS-approved cleaning products
- Alcohol-based hand gel and sanitizing cleaning sprays provided in all apartments and in common area
- Monthly cleaning and disinfection of air-conditioning units
Masks are currently required by law for all people in common indoor areas (hallways, elevator, etc) as well as congested outdoor areas where a minimum of 1m distance cannot be maintained. Guests will be required to wear masks and sanitize their hands whenever they are in common areas of the building. You are not required to wear a mask when inside your apartment.
Guests are required to bring an adequate supply of masks for their stay. Reusable masks are available for sale in various shops around town. If necessary, we can help you obtain additional surgical style masks for a small fee.
Failure to respect masking and sanitizing requirements is punishable by fine. If you refuse to abide by the common area masking requirements while inside our building you will be asked to vacate the premises without refund. No exceptions.
Cancellations Related to Covid-19
We have always maintained an extremely friendly and flexible cancellation policy (far more so than corporate middlemen like AirBNB or VRBO). In 2020, we issued 100% full refunds to all of our guests who were affected by travel restrictions and were unable to visit us in Lucca. In 2021, we plan to take care of our guests as we always have, and we pledge issue full refunds again in case your travel plans are disrupted due to Covid-19. Please email us prior to completing your booking online so that we can provide you with our complete terms & conditions.
We look forward to hosting you in Lucca!